Refund Policy
Effective Date: October 19, 2025
Last Updated: October 19, 2025
We stand behind our service with a fair and transparent refund policy. Your satisfaction is our priority, and we're committed to resolving any issues quickly.
Quick Reference Guide
Full refund within 14 days of purchase for general dissatisfaction
Simple email request with 2-3 business day processing time
Clear eligibility criteria and transparent processing
JiffySEO is committed to customer satisfaction. If you are not completely satisfied with our service, you may be eligible for a full or partial refund under the terms outlined in this policy.
Our Commitment:
- Fair and transparent refund process
- Quick resolution of refund requests
- Clear communication throughout the process
- No hidden fees or deductions (except processing fees where applicable)
- Professional customer service support
Important: This refund policy applies only to payments made directly to JiffySEO. Payments made through third-party marketplaces may be subject to different policies.
Review the scenarios below to understand if your situation qualifies for a refund:
Service is unavailable for more than 48 hours or core features don't work as described
Timeframe: 30 days
Incorrect charges, duplicate payments, or unauthorized billing
Timeframe: 60 days
General dissatisfaction with service quality or features
Timeframe: 14 days
Account terminated for violating Terms of Service
Timeframe: N/A
Used service extensively before requesting refund
Timeframe: N/A
Special discount offers and promotional pricing
Timeframe: N/A
Note: Each refund request is evaluated individually. Special circumstances may be considered even if they don't fit standard categories.
Different subscription plans have different refund eligibility periods:
| Plan Type | Refund Period | Conditions | Refund Amount |
|---|---|---|---|
| Free Plan | N/A | No charges to refund | N/A |
| Pro Plan ($14.99/month) | 14 days | General satisfaction guarantee | Full refund |
| Elite Plan ($39.99/month) | 14 days | General satisfaction guarantee | Full refund |
| Annual Plans | 30 days | Extended period for annual commitment | Prorated refund |
| Enterprise Plans | Custom | As specified in contract | Per agreement |
Important Notes:
- Refund periods start from the date of payment, not account creation
- Upgraded accounts are eligible for refunds on the price difference
- Downgraded accounts may receive partial refunds for unused premium time
- Promotional pricing and discounts may affect refund calculations
Simple 3-Step Process
Email Request
Send an email to refunds@jiffyseo.com with "Refund Request" in the subject line
Provide Information
Include your account email, reason for refund, and any relevant details about your experience
Wait for Processing
We'll review your request and respond within 2-3 business days with next steps
Required Information:
- Account Email: The email address associated with your JiffySEO account
- Payment Date: When the charge occurred (approximate date is fine)
- Reason for Refund: Brief explanation of why you're requesting a refund
- Transaction ID: If available, include Stripe transaction or invoice ID
- Additional Context: Any specific issues or feedback about our service
Alternative Contact Methods:
Priority Email
refunds@jiffyseo.com
Response within 24 hours
General Support
founder@jiffyseo.com (subject to change as business grows)
Include "REFUND" in subject
We strive to process refunds as quickly as possible while ensuring proper verification:
Request Review
24 hours
Initial response and eligibility check
Processing
2-3 days
Approval and payment processing
Bank Processing
3-7 days
Bank/card issuer processing time
Factors Affecting Processing Time:
- Payment Method: Credit cards typically process faster than bank transfers
- Bank Policies: Some financial institutions have longer processing periods
- Weekends/Holidays: Processing may be delayed during non-business days
- Request Complexity: Complex cases may require additional review time
- Verification Required: Additional documentation may extend processing time
Important: Refunds are processed back to the original payment method. We cannot send refunds to different cards or accounts for security reasons.
In certain situations, you may be eligible for a partial refund rather than a full refund:
Partial Refund Scenarios:
Service Downgrade
If you downgrade from a higher plan, you may receive a prorated refund for the unused premium features.
Annual Plan Cancellation
Annual subscribers may receive a prorated refund based on unused months, minus any discount received.
Service Interruption
Extended service outages may result in partial refunds or service credits proportional to downtime.
Feature Removal
If we permanently remove significant features from your plan, you may be eligible for a partial refund.
Calculation Method:
- Prorated refunds are calculated based on unused days in the billing period
- Annual plan discounts are factored into refund calculations
- Processing fees may be deducted from partial refunds
- Minimum refund amount is $1.00 (refunds below this may be issued as credits)
The following items are generally not eligible for refunds:
Service Violations:
- Accounts terminated for Terms of Service violations
- Fraudulent or abusive usage patterns
- Attempts to exploit or hack our systems
- Reselling or sharing account access
Outside Refund Window:
- Requests made after the refund period expires
- Charges from previous billing periods
- Promotional or discounted pricing
- Gift subscriptions or third-party purchases
Special Circumstances:
- Excessive Usage: Accounts that have used the service extensively may not qualify
- Data Export: Downloaded data or exported analyses cannot be "returned"
- Third-Party Issues: Problems with YouTube, Google, or other third-party services
- Change of Mind: After the standard refund period has expired
Note: Even if your situation falls into a non-refundable category, we encourage you to contact us. We evaluate each case individually and may make exceptions.
Cancelling your subscription is different from requesting a refund. Here's what happens when you cancel:
Cancellation Process:
Cancel Anytime
Go to your account settings and click "Cancel Subscription" or email founder@jiffyseo.com (subject to change as business grows)
Immediate Effect
Cancellation stops future billing immediately - no additional charges will occur
Access Until End of Period
You retain full access to paid features until your current billing period ends
What Happens After Cancellation:
- Your account automatically downgrades to the free plan
- Historical data and analysis remain accessible
- Premium features become unavailable
- Usage limits reset to free tier limits
- No automatic reactivation unless you subscribe again
No Penalties: There are no cancellation fees or penalties. You can resubscribe at any time to regain access to premium features.
Please contact us before initiating a chargeback
Chargebacks can take weeks to resolve and may result in account suspension. We can usually resolve refund requests much faster through direct communication.
Chargeback Process:
- Account Suspension: Accounts are automatically suspended pending chargeback resolution
- Evidence Submission: We provide transaction records and service logs to your bank
- Resolution Timeline: Banks typically take 30-90 days to resolve chargebacks
- Account Reactivation: Accounts are reactivated once chargebacks are resolved favorably
Chargeback Consequences:
Negative Outcomes:
- Immediate account suspension
- Loss of access to all data and features
- Potential permanent account termination
- Inability to create new accounts
Better Alternative:
- Contact our support team first
- Faster resolution (days vs months)
- Maintain account access
- Preserve all historical data
We understand that unique situations may arise. We evaluate special circumstances on a case-by-case basis:
Situations We Consider:
Medical/Personal:
- Serious illness or hospitalization
- Family emergencies
- Financial hardship due to job loss
- Military deployment
Technical/Service:
- Extended service outages
- Data loss or corruption
- Major feature removal
- Billing system errors
How to Request Special Consideration:
- Email refunds@jiffyseo.com with "Special Circumstances" in the subject
- Provide detailed explanation of your situation
- Include any relevant documentation if available
- Allow additional time for review (up to 7 business days)
Our Commitment: We're human beings and understand that life happens. While we can't approve every request, we'll always listen and consider your situation fairly.
For refund requests or questions about this policy, please contact us using the information below:
Refund Requests
Email: refunds@jiffyseo.com
Subject Line: Refund Request - [Your Email]
Response Time: Within 24 hours
Processing Time: 2-3 business days
General Support
Email: founder@jiffyseo.com (subject to change as business grows)
Subject Line: Billing Question
Response Time: Within 2 business days
Available: Monday-Friday, 9 AM - 5 PM EST
This Refund Policy was last updated on October 19, 2025, and is effective immediately.